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Contracts for InfoPrint Solutions Company service
Depending on the needs of your business, there are several ways to easily
purchase InfoPrint Solutions Company Maintenance for your InfoPrint Solutions Company printer.
InfoPrint Solutions Company ServicePac® — InfoPrint Solutions Company ServicePacs are a collection of easy to order,
one-time charge, pre-packaged service offerings that provide coverage for
specified lengths of time. ServicePacs for InfoPrint Solutions Company printers may be ordered online
at ibm.com, through telesales and through InfoPrint Solutions Partners. |
Enterprise Service Agreements (ESA) — Enterprise Service Agreements
are contracts most often used for complex, custom maintenance offerings.
ESA contracts are generally applicable for large businesses that have a
variety of InfoPrint Solutions Company products, such as servers, PCs, storage and printers.
If your company has an ESA contract in place already, InfoPrint Solutions Company printers can easily be added to this existing contract.
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InfoPrint Solutions Company ServicePacs for InfoPrint Solutions Company printers are a broad collection of easy to use, affordable technology services available in convenient configurations to meet the needs of companies of all sizes. Each pre-packaged offering comes complete with a well defined scope of services that includes:
- Service hours of availability
- Response time targets
- Length of service coverage
- Service agreement terms and conditions
InfoPrint Solutions Company ServicePacs offer several great features: For example, there is no paper contract to sign, and the terms and conditions can be approved electronically when ordering and activating a ServicePac online.
Warranty upgrades
InfoPrint Solutions Company Warranty Service Upgrade (WSU) ServicePacs for InfoPrint Solutions Company printers are
an excellent way to upgrade or extend your printer maintenance coverage. You can:
- Upgrade your level of service
- Increase the length of the maintenance coverage time frame
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Post-Warranty maintenance agreement
InfoPrint Solutions Company ServicePacs are also available for many InfoPrint Solutions Company printers after your warranty has expired.
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There are two types of ESA contracts:
- ServiceSuite™ contracts are sold through InfoPrint Solutions Partners.
- ServiceElect contracts are arranged directly with you through InfoPrint Solutions Company.
ServiceSuite
ServiceSuite contracts are sold through InfoPrint Solutions Partners and are designed to meet the needs of small and medium sized businesses. A ServiceSuite contract offers a prepackaged service solution; however, you may choose to customize the coverage in selected ways. For example, you can:
- Consolidate coverage for many InfoPrint Solutions Company products under a single contract
- Include multiple types of service coverage and still ensure consistent terms and conditions
- Take advantage of convenient financing and renewal terms
ServiceElect
ServiceElect is a customized integrated service solution available to you directly from InfoPrint Solutions Company. A ServiceElect contract combines hardware maintenance with other essential product support services into a single contract. Designed for large companies, ServiceElect gives you the flexibility to select from a wide array of InfoPrint Solutions Company's leading-edge hardware and
software support offerings. The ServiceElect contract can be customized and tailored to meet the needs of your individual company.
InfoPrint Solutions Company trademarks are the property of InfoPrint Solutions Company.
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