Precision Marketing for Service Bureaus

Deliver personalized, customer-centric communications

As a service bureau, you want to satisfy corporate clients with accuracy and timeliness. But you can reach beyond these goals to benefit your clients and your business. When you let clients know you can add value to their customer communications, lower costs and increase revenue, you’re sure to get their attention. This is precisely what you can achieve with a Precision Marketing solution.

More than 90 percent of consumers open and read statements, invoices and other business documents that you produce. Precision Marketing adds personalized messages that turn these transactional documents into a highly targeted, measurable form of direct mail. This approach can lower costs significantly because inserts are eliminated in favor of on-page messages.

As you likely well know, the average consumer receives a high quantity of advertising, email, direct mail and other forms of marketing messages each day. Precision Marketing cuts through the clutter and stands out. According to industry analyst InfoTrends, consumers are increasingly voicing their preference for relevant, personalized communications. They are more likely to continue doing business with companies that give them what they want.

Equipped with Precision Marketing capabilities, you can help strengthen end- customer relationships at every step of an integrated marketing campaign. Instead of producing plain statements with generic messages, you can create customer-centric communications that help your clients:

  • Strengthen their brand image and create competitive distinction
  • Improve bill clarity and reduce call center traffic
  • Use special offers to up-sell, cross-sell, and drive business results
  • Generate revenue by selling advertising space
  • Use personal messaging to build brand loyalty
  • Strengthen and expand multichannel marketing

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With a Precision Marketing solution, you can accomplish the following:

  • Generate more revenue by offering Precision Marketing services to your customers.
  • Differentiate your business in a highly competitive marketplace.
  • Move upstream in your customers’ businesses—grow value by becoming a strategic versus a commodity player.
  • Teach your customers how they can turn a cost center statement into a revenue-generating profit center. For example, personalized marketing utilizes electronic onserts (messages that appear on the document itself), versus preprinted inserts, to save weight and postage.
  • Sell white space as an additional revenue stream.

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Services

  • Document Composition: our experienced document composition specialists can help you identify and implement the right solution, or they can step in to assist with specific tasks to make sure that your solution and workflow meet your objectives.


  • Marketing Analytics: encompass predictive modeling, strategic services and delivery services. Consumer behavior-based predictive models help you optimize customer communications and marketing budgets. Strategic services provide assistance with the creation of a communications strategy that addresses the opportunities and threats in your customer portfolio. Delivery Services provide execution of marketing campaigns with supportive analytical services focused on historical customer data.


Software

  • Ricoh ProcessDirector: vendor-neutral, modular workflow software that automates processes simply and economically with a single point of control. It supports Advanced Function Presentation™ and Adobe® PDF datastreams natively, and other datastreams with built-in transforms.


  • GMC: the Inspire communications platform helps you maintain continuity across document design and production functions so you can deliver relevant, personalized messages via multiple channels.


  • HP Exstream: a comprehensive CRM-based business communication solution that combines document creation, personalization, campaign management and tracking, multichannel delivery, and web application development into one easy-to-use software suite.



Hardware

  • InfoPrint 5000 continuous form inkjet family: monochrome, color and MICR models offer field-upgradeability, media flexibility and ink management tools.

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When you work with Ricoh, you can address these challenges:

  • Statements are difficult to read and understand, which leads to increased call center traffic and costs
  • Inserts are often tossed without being read, and can raise warehousing and handling costs
  • Statements and other end-customer communications can’t be personalized
  • Inability to deliver consistent, personalized messaging across multiple channels

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Next Steps

To learn more about our solutions, contact us.

United States
Sales

1-877-646-3677

Email us now

P.O. Box #141757
Austin, Texas
78714-1757

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