Increase marketing ROI
You spend a lot of money on customer communications, but you aren’t seeing the marketing results you want. Your customers just aren’t engaging with you. Our utility industry solutions can help you achieve your goals with customer analysis, statement design, ultra-efficient automated workflow, printers and services.
Improve targeted messaging
You need to motivate your customers to change their behaviors in areas like late pay, rate plans, e-billing and energy conservation. Our predictive analytics tools quickly show you which customers have the greatest propensity to act on specific offers, so campaign include/exclude decisions are easy. And with targeted messaging, response rates go up.
Make statements easy to read
When your customers are confused or can’t find the information they want, they pick up the phone. You can lower call center costs with concise, easy-to-read color statements that our team can help create. And, updating bill design to comply with new regulations? Easy, with our workflow system. No need to involve IT.
Utility statements are considered critical communications because they’re regulated and contain personal information. You have to produce them perfectly and be able to prove compliance. No small task with manual processes. With our workflow, you can track every item, automate reprints and get the reports you need.
Take advantage of postal discounts
Pennies saved can add up to a big number. With our solution, you can sort mail electronically, automate inserters, and apply Intelligent Mail® barcodes. And switch from inserts to onserts, and send mail electronically.
Think outside the envelope
With our inkjet web systems, you can be creative and practical. You can personalize every communication, and print color, monochrome or MICR, while conserving space and energy. Our systems work with PDF, PostScript® and/or AFP™, and ink management tools reduce ink usage and cost.
Break down silos
Many utility departments use or manage customer data, often separately. Our approach unites them in analyzing data to benefit your entire business. The data insights help you deliver a consistent, positive experience in every customer touch point.
To learn more about our solutions, contact us.
P.O. Box #141757